Founder
Hi, my name is Nicki, I founded Illuminic in 2023 with the view to extending my unique brand of training across the world.
With over 10 years of experience in the Learning and Development industry, I have gained extensive knowledge and expertise in designing and delivering training programmes. I have worked within various organisations enhancing employee skills and fostering cultures of continuous improvement.
My own recent ADHD diagnosis has fuelled my passion for creating inclusive and supportive environments for individuals with diverse cognitive abilities. This ultimately set me on my path to starting my own company and thus illuminic was born. I firmly believe that neuro-diversity brings valuable perspectives and innovative thinking to the workplace, and I am dedicated to helping companies illuminate the potential of every employee.
To get the most out of training, you have to create a learning environment that is engaging and adaptable to individual learning styles. I strive to take everyone on a fun and positive learning journey, which is active and filled with ‘lightbulb’ moments.
In Insights Discovery terms I am 92% Yellow on my last assessment. I exude charm and have a natural ability to communicate, cutting through any hierarchy. I am told weekly by clients and friends alike that I am ‘infectious’ and reassured that is a positive usually straight away after.
My training sessions empower people to speak up and think for themselves in order to unlock their own creative thinking, and ultimately spark growth in their own development.
I believe in following up after the training to make sure that learning is imbedded and becomes cultural. Leaving subtle reminders and real life exercises that create talking points for years to come.
Allow me to introduce Jamie Walton, our trainer who specialises in sales and customer service training. Jamie’s career trajectory stands as a testament to an exceptional ability to form robust connections and consistently deliver results.
With a solid foundation built during five distinguished years as a trainer at Costa Coffee, Jamie honed his expertise in understanding customer needs and driving revenue across the brand. The experience gleaned in the coffee industry offered invaluable insights into customer service excellence, crafting memorable experiences and the importance of adding value.
Transitioning seamlessly into telecommunications sales, Jamie’s adaptability and genuine passion for connecting with people allowed him to gain first hand experience in the dynamic sales landscape. Equipping Jamie with a profound understanding of sales strategies pivotal for thriving in this competitive field.
Jamie’s approachable nature and empathetic demeanour make him an exceptional trainer, inspiring and motivating individuals to excel in sales and deliver exceptional customer experiences. Jamie brings not just expertise but an unwavering commitment to empowering teams and individuals. His wealth of experience, coupled with a unique ability to forge enduring connections, renders Jamie an invaluable asset to our training division.
Trainer
Nicki supported us when we were looking to provide an educational training session about Neurodiversity. She was fantastic, listening to what we would like but also providing a balance offering her insights and experience to create a perfect personalised session. I am amazed by the huge impact her session has had on the business already!
